Case Details

I want to return a product bought on TV (not returnable).

Clothing / precious metals Mail order

I ordered an 18K gold bracelet on TV. However, the delivered product is not as smooth as the impression I saw on TV, and there will be a knot if I don't fix it with my fingers. The business checked it, but they said that it cannot be returned as there are no defects. I did certainly see the “No Return” display on the screen, but why can't I return it?

Advice

In this consultation, it cannot be said that the sales company's judgment that there is no defect is unreasonable, and since the consultant is convinced that the product cannot be returned, it s difficult to return it.
Use discretion when buying high-priced items that you can't hold in your hand and see for real.