Case Details

I want to return a product purchased on TV shopping because it is different from the image.

Clothing / precious metals Mail order

I bought 7530 yen worth of clothes on TV shopping. When I tried it on, it was different from the image. The fabric was hard and did not stretch well. When I told the sales company that I wanted to return it, I was told, “You can't return a product that you opened and tried it on. It is also conveyed in the program telop. " Is this inevitable?

Advice

Mail order sales cannot be cooled off, and are subject to return contracts specified by the operator. Therefore, it is difficult to return it in this case. Check carefully about the cancellation and return policy at the time of the product application.