Case Details

I intended to try it, but it had become a continuous purchase.

Food (including healthy food) Mail order
I found an advertisement on the internet saying, “Enzyme food can be purchased for a trial of 500 yen” and ordered it only once. The next month, the product arrived again, so when I contacted the company, I was explained, “You can't cancel it because it has a condition of continuous purchase.” The business says that the conditions are listed on the website, but did not notice it. Can I cancel it?


As a general rule, if you purchase products through online mail order, you will follow the conditions listed on the website. Thoroughly check the section where the transaction conditions on the website are described.