Case Details

I want to return a home appliance I used once.

Household goods / electric appliances
I bought a 9,000 yen curl hair dryer at a consumer electronics retailer. When I used it after returning home, it had a thicker handle than the one I used before, and it was very inconvenient to use. I told the retailer that I wanted a refund, but I was told that once I used it, I couldn’t return it. Is there a problem with the retailer's response?


If there is a problem with the product, you can refund it. However, if there is no problem with the product, it will be difficult to return it or receive a refund without the consent of the store.