 |
Case Details
My child used the parent's credit card without permission and received a large charge. What should I do?
Education / entertainment
Mail order
“Online game fee 300,000 yen" was written on the credit card statement. It seems that my 9-year-old son downloaded game software using a game device. I don't know how to he knew my credit card number. How should I deal with this?
Advice
Many game companies require parental consent for the use of minors under the rules, and minors are protected by checking the age on the game screen and setting the usage limit accordingly. It is likely that the parent’s responsibility of managing the card will be in question and that you will not be able to cancel the charges. Explain the situation to the credit card company and consult with the Consumer Affairs Center.
