For Foreign Residents in Yokohama

Examples of troubles

Apartment rental trouble

You could not receive the deposit since you were asked to pay for repair when leaving an apartment.


As the tenant, you have an obligation to clean and repair the apartment.
Check the billing statement and if you are not convinced , talk it over with the management.

Adult website trouble

You clicked a mobile phone’s URL which connected to an adult site, and were charged a large sum of money.


A single tap does not make a contract.
This charge is unjustified, so ignore it and do not pay.

Mobile phone trouble

When cancelling your mobile phone service, you are billed with a high cancellation charge. It makes no sense.


Mobile phone contract are extremely complicated. Listen carefully to the explanation and read the contract thoroughly before you sign.

Online sales trouble

You bought something cheap, but the item that arrived was defective. you want to return it, but the seller will not answer the phone.


Beware of sellers that are significantly cheaper compared to other shops.
Carefully check the terms and conditions for returns and exchanges before ordering.

More examples

In Case of Consumer Troubles!
and If you feel uneasiness in a Japanese conversation,

  1. First of all,the Consumer’s center only offers Japanese correspondence.If you have a friend who can speak Japanese, please ask for help. If you do not have one, you can use the interpretation service of Yokohama City. please contact YOKE.
    Yokohama Foreign Residents Information Center.They will offer Japanese interpretation.
  2. Furthermore, please inform YOKE what you want to consult about, and your available date for the interview at the Consumer's Center.
    YOKE will assist the conversation between you and the Consumer's Center.
  3. After that, the Consumer's Center requests officially YOKE to participate in the interview with you at our office for smooth consultation.

About Yokohama City Consumer's Center

Telephone 045-845-6666 (Japanese only)
for the telephone consultation or the reservation of face to face interview.
Available Face to face interview (required the reservation beforehand) is available weekdays.
9:00 – 18:00 (except 12:00 – 13:00)
Location Yumeooka Office Tower 4th floor
1-6-1 Kamiookanishi , Konan-ku ,Yokohama , 233-0002
Entrance of Center
Nearest Station Kamiooka (Yokohama city subway , Keikyu-dentetsu)
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